Returns & Exchanges

We're happy to accept returns on new, unused, and resalable items. Please try on your belt at home, before wearing it to the jobsite. We cannot accept returns on used, worn or tool scuffed products.

Note:

  • Return requests must be made within 15 days of receiving your order.
  • Custom, Made-to-Order and Limited Edition products are non-returnable.
  • Returns can only be processed for orders placed directly from our website (all order numbers start with “BG”). On orders placed through our dealer network (including Amazon), you would need to contact the company you purchased it from.
  • Occidental/Badger is not responsible for shipping costs associated with returns or exchanges (unless it was our goof-up).
  • Items must be returned in new, unused, and resalable condition, along with a valid RGA (Returned Goods Authorization)
  • Refunds can only be made back to the original form of payment on the order.
  • A $25 restocking charge may be imposed on certain returns.

Procedures:

  1. Request an RGA through our contact form below or by emailing us at service@badgertoolbelts.com. Please include your Name and Order Number, the item(s) you would like to return and the reason for the return.
  2. Your request will be reviewed, and an RGA number issued.
  3. Once we receive the items and process the return, you will receive an email notification of your refund. Please allow up to 7 business days for us to process your return and refund.

Note for Exchanges

To exchange an order, return your item for a refund following the procedures listed above. Then purchase the new/exchange item(s) at your convenience. If you need help with the new/exchange order, let us know. We are happy to help.

BELT EXCHANGES – If you just need a different size belt, we can exchange just the belt (no bags). Send us your order information as above and let us know what size belt you need in exchange.

Non-returnable items

Unfortunately, we cannot accept returns on used or worn products or gift cards.

For Custom, Made-to-Order and Limited Edition products, because of the nature of custom work, once you order it, it is not returnable.

Refunds

We will notify you once your return is received and inspected. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.